Frequently Asked Questions


Will you fit out my van?

Unfortunately, we only supply already fitted campervans. We do not work on customers’ vans.

Do you provide the van, and what base vehicle do you work on?

Indeed, we provide the van as part of our service. We primarily work on MAN TGE and VW Crafter base vehicles for our conversions. These vehicles have been selected based on their reliability, performance, and suitability for our conversion processes.

All our vans are sourced directly from the MAN TGE production line and seamlessly transition into our workshop for the commencement of the interior fit-out process. This integrated approach ensures a smooth transition from manufacturing to customization, enabling us to maintain quality control and deliver exceptional results to our customers.

How long does it take?

Our standard conversion process typically spans 12-14 weeks from initiation to completion. We meticulously attend to every detail to ensure that the final product surpasses your expectations. However, it's essential to note that in certain instances, we may require additional time to guarantee the highest quality outcome.

What is the payment process?

a. In order to secure your build slot and reserve your van, we request a non-refundable deposit of £5,000. Please note that due to high demand, we are typically booking slots 9-12 months in advance.

b. Upon delivering your van to our workshop, a 50% deposit of the total build cost is required. The van is officially registered in your name, signifying your ownership.

c.When your dream van is approximately halfway through the build, we require a further 25% of the total build cost. This ensures the seamless progression of your project.

d. As part of the final steps, the remaining 25% payment is due at least two weeks prior to collection. Please ensure all remaining funds are cleared with Kaktus Adventure Vans Ltd. before the motorhome is permitted to leave our premises.


Do you offer a warranty?

The van includes a comprehensive package of warranties, comprising:

  • 3 year manufacturers vehicle warranty as standard from MAN TGE/ VW Crafter

  • 2 year habitation warranty

  • 6 year water ingress warranty

However, our commitment to support extends beyond these warranties. We are dedicated to providing ongoing assistance as required, including scheduled check-ins, ensuring your continued satisfaction and peace of mind.

What if I need an upgrade?

We are open to discussing any potential upgrades at the commencement of the project. Please feel free to share your preferences and requirements, and we will work together to accommodate them within the scope of the project.

Why do you only do two layouts?

Our focus on two layouts, Dune (Medium Wheelbase) and Oasis (Long Wheelbase), allows us to streamline our processes and maintain the highest standards of quality and consistency in our conversions. By specializing in a specific specification, we can optimize our resources, expertise, and workflow to deliver a superior product that meets our customers' expectations. This approach ensures efficiency and precision throughout the conversion process, ultimately resulting in a finished product that reflects our commitment to excellence.

Can I visit the workshop?

For those interested in visiting our workshop, we kindly request that you contact us in advance either by phone at 01495 440 021 or via email at info@kaktusvans.co.uk. This allows us to ensure that our team is available to address any inquiries and provide you with a comprehensive tour of our facilities. We look forward to accommodating your visit and sharing more about our services.